BSB60720 ADVANCED DIPLOMA OF PROGRAM MANAGEMENT

BSBPEF502 Develop and use emotional intelligence

Assessment 1 Quali!cation BSB60720

Advanced Diploma of Program Management Subject A20257 Emotional intelligence Assessment method Written Responses Weighting 50% Unit of Competency BSBPEF502 Develop and use emotional intelligence
Question 1:
Develop a questionnaire that you could use to assess emotional strengths and weaknesses. The questionnaire must have at least 3 questions for each of the emotional intelligence attributes – self-awareness, self-management, social awareness and relationship management.
PC 1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses
PE – develop assessment criteria to assess personal emotional strengths and weaknesses
KE – application of emotional intelligence attributes, including:
• self-awareness
• self-management
• social awareness
• relationship management
KE – emotional intelligence principles and strategies
Question 2:
Using the questionnaire you created in question 1, now analyse and assess your own emotional strengths and weaknesses against each attribute. You need to provide an explanation of your analysis of your emotional intelligence for each emotional intelligence attributes.
PC 1.2 Assess emotional strengths and weaknesses against evaluation criteria
KE – application of emotional intelligence attributes, including:
• self-awareness
• self-management
• social awareness
• relationship management
Question 3:
Explain 3 different work tasks and what a potential emotional stressor could be for each of these tasks.
PC 1.3 Identify and analyse potential emotional stressors in the workplace
Question 4:
For each of the 3 potential emotional stressors you listed in question 3, explain 1 method and how you could use it to respond to the emotional stressor. You must include at least 3 different methods in your answer
PC 1.4 Identify methods for responding to emotional stressors
PE – demonstrate emotional intelligence in relation to at least two different work tasks
PE – develop and implement plans for responding to emotional expressions
KE – emotional intelligence principles and strategies

Question 5:
Consult with two people in the workplace to obtain feedback on your answer to question 4. They need to provide feedback on the methods you plan on using to address emotional stressors in the workplace. Provide the following:
• names of people providing feedback and their position • explain what feedback they provided on your methods.
• how will you apply this feedback and makes changes to improve your emotional intelligence?
PC 1.5 Seek feedback from others to identify and con!rm methods for responding to emotional stressors in the workplace
Question 6:
Consult with two stakeholder and ask them to identify areas where you could improve your emotional intelligence. Provide the following:
• stakeholder names and positions.
• explain what areas they suggested
• how will you apply this feedback and makes changes to improve your emotional intelligence?
PC 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
Question 7:
Based on the feedback you have received from others and stakeholders, as well as your own analysis, develop a plan for identifying and responding to 3 emotional expressions by completing the table below.
PC 2.2 Develop a plan for identifying and responding to a range of emotional expressions
PE – conduct an analysis to identify personal emotional triggers, incorporating feedback from others

1 2 3

Emotional expression: (What is the situation where you need to improve your emotional intelligence response?)

Eg. When a staff member get angry and shouts

Did you actively listen in this situation? (Did you listen and repeat back what you heard to prove you were listening?)

Yes, I listened, however I did not paraphrase as much as I could have to gain their trust that I understood

What was the person/s tone of voice? (Did their tone imply how they were feeling?)

Angry and loud

Was there any facial expressions of body language that you observed?

Red in the face and they stood up and were leaning forward Put yourself in their shoes – what would you do
differently as a result?

Thinking from their perspective, you can understand the frustration – as a result I would start the conversation
differently and acknowledge the ongoing frustration with no changes made in the company to address the issue

What emotions were you feeling?

Distress and lacking confidence

What were your strengths?

I listened and heard them out without walking away after delivering message

What were your weaknesses?

I didn’t paraphrase enough and started the conversation in a way that made them more volatile

What action will you take in future?

Think about it from their perspective before talking to them Start the conversation by addressing their needs Paraphrase more so they know I understand