Unit Summary
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Questions
1 Identify at least two effects of group dynamics on team performance
2 Describe at least THREE (3) ways you can determine what a team aims to achieve.
3 For each of the following types of teams, describe what each means and how they are typically structured.
Functional
Cross Functional
Project
Virtual
Self Directed
4 Outline and describe the FIVE (5) stages of team/group development.
Stage 1:
Stage 2:
Stage 3:
Stage 4:
Stage 5:
5 Explain the concept of Group Dynamics and Outline some of the key characteristics of Group Dynamics.
6 Outline at least TWO (2) ways that group dynamics can both support as well as hinder a team’s performance.
7 Outline what needs to be considered when communicating responsibilities from management to teams.
8 Describe the reasons why team cohesion is so important and describe some activities and / or rewards that could be arranged to facilitate positive team cohesion.
9 Why is it important to ensure that roles and expectations in a team are clarified?
10 List at least FIVE (5) examples of performance problems that can occur in the workplace.
11 Outline the THREE (3) main methods that can be used to identify and resolve work performance issues.
12 Outline the meaning of constructive feedback. Why is it important to receive both POSITIVE and NEGATIVE feedback?
13 Explain the methods that can be used to encourage, value and reward individual and team efforts?
14 Outline at least FOUR (4) processes that can be used to ensure that concerns and problems identified by team members are recognised and acknowledged.
15 Explain the main purpose of problem analysis and Outline the FIVE (5) steps involved in the problem analysis process.
16 List and describe at least FIVE (5) techniques that can be used to motivate the work team.
17 What is mutual accountability and why is it important?
18 How can a manager help support the team in identifying and resolving work performance problems?
19 How does a team leader ensure they are a role model for others in the team?
20 How can you ensure that you effectively engage management?
21 List at least FIVE (5) typical issues and/or problems that can be experienced and can be a potential cause of conflict in the workplace.
22 Explain the meaning of an open communication process and methods that can be used for effective delivery of information to stakeholders
ASSESSMENT 2 – PROJECT – STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements You will be required to undertake THREE (3) Assessment tasks in order to successfully complete this Assessment. This Project Assessment will require you to demonstrate evidence of your ability to:
▪ Manage the effectiveness of at least one work team. during the above, the candidate must:
▪ Provide feedback to encourage, value and reward others
▪ Model desired behaviour and practices
▪ Encourage and foster shared understanding of purpose, roles and responsibilities
▪ Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
▪ Develop performance plans with key performance indicators (kpis), outputs and goals for individuals or the team which incorporate input from stakeholders
▪ Communicate effectively with a range of stakeholders about team performance plans and team performance
▪ Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
In order to complete this assessment project, you are required to work in groups of ideally FOUR
(4) students. Each student should assume a role within their project group in order to satisfy the
requirements of this assessment.
This Assessment Project is to be based on the scenario listed in Appendix One. The specific workplace can be your current workplace or an alternative as agreed by your team.
ASSESSMENT TASK ONE: Team Performance Project Plan
In order to become an effective and efficient team, it is important that you can establish a clear
operating framework that will facilitate team cohesion and positive work outcomes.
Referring to the Scenario in Appendix One, you and your fellow colleagues are required to develop a Team Performance Project Plan.
The Team Performance Project Plan should clearly outline the following:
• Based on the scenario supplied, specify the context of your team’s existence (the why)
• A Profile of each of the team members
• Outline of the Teams Purpose
• A set of policies, procedures, and processes for the team that covers:
o Roles and responsibilities for each team member’s work role
o Expected team behaviors and standards (Codes of Practice)
o Methods of communication
o Profile of expected individual team member behaviors
o How the team will recognise and address any work performance issues, concerns, and/or problems
o The input that each team member will have regarding planning, decision making, and operations for the work team
o Proposed feedback system (method) to encourage, value and reward both individuals as well as team efforts and contributions
o A conflict resolution and action process is to be followed by each team member in the case of any unresolved issues, concerns, or problems
• A Performance Appraisal template for each team member which includes an allowance for the following:
o At least 3 goals/outputs (Key Performance Indicators – KPIs)
o At least ONE (1) Formal and ONE (1) informal learning opportunity for each team member
• Recommendations for each team member of at least ONE (1) formal and ONE (1) informal learning opportunity to support both the individual as well as the team’s expected performance outcomes
You must include a copy of the Team Performance Project Plan you have developed with your team with your final Assessment submission and ensure every element outlined is incorporated into the plan.
ASSESSMENT TASK TWO: Team Effectiveness Self-Observations (Sessions 1-4)
This Assessment task will require you to document your project team’s progress in developing strategies to build and maintain its effectiveness. This will be completed over the course of a minimum of THREE (3) Sessions where you and your team you will be meeting to develop a Team Performance Project Plan.
Each of the Session meetings conducted will require you and your team to complete the corresponding Team Effectiveness Observation Checklist enclosed with this Assessment. At the conclusion of the final session, you should have completed the Observation Checklist for each session and include this with your final submission.
ASSESSMENT TASK THREE: Team Effectiveness Feedback
This assessment task requires you to present your team performance plan presentation and obtain
feedback from stakeholders (assessor), using the Third-Party Feedback Form in Appendix Two.
• This feedback is to be obtained by each team member in order to establish the effectiveness of the team’s performance.
• Each observation should report in relation to the team’s cohesion, teamwork, and communication as the teamwork through the development of the Team Performance Project Plan.
• You will therefore need to collect and submit a minimum of THREE (3) Third-Party
Feedback Forms – i.e ONE (1) Form for each student.
• Presentation can be PowerPoint presentation
DOCUMENTATION TO BE SUBMITTED to complete this Assessment:
• Team Performance Project Plan including:
• Written Project Plan
• Copies of all communication between team members (e.g., emails, minutes of meetings)
• Team Effectiveness Session Observations record
• A Third-Party Feedback Form per student submission
Your submission should be prepared using business software such as MSWord, Excel, Power Point or similar software, with hard copies provided to your Assessor. (Handwritten submissions are only acceptable with prior approval from your Trainer).
Your documents should be professionally formatted and include:
a. Your Name
b. Your Student ID
c. Unit Code
d. Assessment Number (i.e., BSBTWK502 Assessment 2)
Resources: Refer to the Resources section on Page 2.
ASSESSMENT 2.2 – TEAM EFFECTIVENESS SELF OBSERVATIONS
This checklist is to be used when students are undertaking the Team Performance Project plan.
It is to be completed by each student as part of the self-assessment of their effectiveness as a team.
Students to complete below as part of the submission
Student Name:
Student ID No:
Team Name:
Team Members:
ESTABLISH AND DEVELOP A TEAM PERFORMANCE PROJECT PLAN
SESSION NO: 1 2 3 4
Feedback Date/Time
Indicate task completion (in each session) by ticking the appropriate box using the Yes / No / N/A criteria once a required element has been achieved
 Yes
 No
 N/A
 Yes
 No
 N/A
 Yes
 No
 N/A
 Yes
 No
 N/A
Team Context
Team Members Profiles
Teams Purpose
Policies, Procedures and Processes that include:
Roles and responsibilities for each team member’s work role
Expected team behaviours and standards
(Codes of Practice)
Methods of communication
Profile of expected individual team member behaviours
Recognition of how to address any work performance issues, concerns and/or problems
Input of each team member regarding planning, decision making and operations for the work team
Proposed feedback system (method) to encourage, value and reward both individual as well as team
efforts and contributions Conflict resolution and action process to be followed by each team member in the case of any unresolved issues, concerns or problems
A Performance Appraisal template for each team member which includes an allowance for:
At least 3 goals/outputs
(Key Performance
Indicators – KPI’s)
At least ONE (1) Formal and ONE (1) informal learning opportunity for each team member
Any other relevant elements determined as required by the team
A Performance Appraisal (using the template created) for each team member that includes:
At least ONE (1) KPI for the project Learning opportunity recommendations for each team member to support both the individual as well as the teams expected performance outcomes ONE (1) formal learning opportunity
_____________________
_____________________
ONE (1) informal learning opportunity