Assessment 2 Project & Role-play Project 1 – Establish business plan

Resource requirements

You will need the following materials/ resources for this task:

• Textbook/ Online learning resources
• Computer with Internet access for research purposes and word processing
• Interaction with others for the role play
• Appendix A: Operational Plan 2021 – 2023
• Appendix B: Business Plan Template

Please download required Appendices.

4 – BSBOPS601 Appendix B – Business Plan Template.docx4 – BSBOPS601 Appendix A – Operational Plan 2020 – 2022.docx

OzHouse Clean – Case study

OzHouse Clean is based in Melbourne and offers professional, residential cleaning services, including regular home cleans, as well as spring cleans. The company was established in 2006 and is a family business established by James and Nancy Anderson.

James and Nancy are the Directors of the company and finance any business expansion themselves. Their daughters, Amanda and Sarah, are also Directors and manage the business for their parents who are not involved operationally. Amanda is the Operations Manager and
Sarah is the Administration Manager.

Sales revenue for the company for the financial year ending 2022 was $300,000. As the operational plan aims to increase the number of clients by 10% in 2023, the targeting financial sales revenue for 2023 is $330,000.

The target customers are people in the greater Melbourne region who want a professional, trustworthy and immaculate cleaning service. The company currently has approximately 70 regular and loyal clients, based around Melbourne inner city. These clients require regular
home cleaning, either weekly or once every two weeks for 4 to 6 hours. A standard hourly rate of $40 is charged.

The company employs 15 cleaners, all of whom are part-time contract staff working between 10 and 15 hours a week. Staff receive an hourly rate of $25 per hour.

Currently, marketing is via a website, but a large proportion of the company’s work comes through word of mouth from existing  customers

All ongoing cleaning supplies are currently purchased from Total Cleaning Supplies in Melbourne. However, this company does not currently offer environmentally friendly products.