The goal of Knowledge Management (KM) is to increase the quality of the contributions people make to their organizations by increasing their motivation, helping people to take responsibility, to collaborate and share what they know and learn, and to effectively challenge, negotiate and learn collectively. Thus, to assure its maximum effectiveness KM has to consider not only the role of information and communication but also organization, culture and human resources. "The University presents itself in today’s knowledge economy with a dichotomy of priorities, one which aims to provide quality teaching and research activity, and the other, to ensure Summative Assessment 2: Case Study (3,000 words) Formative Assessment 1: Case Study Draft Pan (300 words) (0%) Section 3: Assessments Module: Technology and Knowledge Management Author: Susana Caló 6 effective and efficient management and administration within an increasingly competitive market. The values of scholarship remain a
very important aspect of its mission; yet, the external environment within which Higher Education Institutions (HEIs) conduct their business today is rapidly changing, forcing HEIs to reflect on how they do ‘business’ given the external pressures they face" (Cranfield, 2008). "Amongst those who believe that KM has a lot to offer to Higher Education (HE) is Rowley (Rowley, 2000) who said that we are a long way from a scenario in which each member of the university community has access to the combined knowledge and wisdom of others in the organization, and has access to that knowledge in a form that suits their particular needs” (Stylianou, 2015). Assessment tasks: The picture below (go to New Learning to see this picture in a bigger size) shows common problems diagnosed at the level of an Education Institution. Using your research on KM and the partial background information given in the picture, you must provide a report setting out your analysis of the current situation and your recommendations for a knowledge management system (KMS) that considers people, systems and processes. You are required to make research into Education Institutions and the challenges and opportunities they represent to KM.
Your report size should have a limit of 3,000 words. Focusing on the case presented in the picture the report should address ALL of the following 6 questions (classified into 3 groups): 1. Role of knowledge in Organizations 1.1 Focusing on the case presented in the picture, explain the importance of KM in organisations. 1.2 Describe the differences between the terms data, information and knowledge. 1.3 Define the Knowledge Management cycle (transfer, use, creation), the types of knowledge and the concept of organizational learning. 1.4 Explain why knowledge Management should consider people, management and technology in an integrated approach. Identify the problems arising from an exclusive focus on technology. 2. Steps to Knowledge Management Implementation 2.1 Describe the necessary steps to implementing Knowledge Management (initiation phase, analysis phase, design phase and implementation) in this organization. 3. KM tools and techniques 2.1 Discuss how KM tool and techniques could be used to solve the challenges identified in the organization. 2.2 Propose Km tools and techniques for evaluating and improving knowledge organisation, knowledge capture, knowledge evaluation, knowledge sharing and knowledge storing. The techniques should be classified as organizational learning interventions, information systems interventions, strategy interventions and cultural interventions. 2.3 Advise the company on why it should implement a Knowledge Management System focusing both on organisational and cultural enablers as well as