Professional skills for Information and Communication Technology Sample

Portfolio-3

An ethical dilemma can be assumed as the conflict that arises between two or more values or interests driven by virtue. In such kind of scenarios, one has to make sure that they need some tools which provide them assistance in making sound ethical decisions. So, in this case, I am being the trainee database administrator I have all the knowledge regarding the academic performance of the student and her mark sheets as proof so I would take a step in pointing out my concerns to my supervisor (Holtgrewe, 2014). This is because as an individual student, I will be having right not to get deceived intentionally (Arnold & Boggs, 2015). Ethics are based on recognizing certain rights of a human. I will be having the right to not be forced into going against my conscience (Jones et al., 2014). Every individual will have the right about expecting the opposite person to live up to the level of their commitments and eventually behave as per the law and the guidelines for the eligibility of the scholarship. So in the workplace as an employee, I would be expecting the management to behave ethically according to the policy of the organization (Llorens, Berbegal-Mirabent & Llinàs-Audet, 2017).

The ACS document for the current scenario of an ethical dilemma that is considered to be the reason for my actions is professional development and professionalism. It is always better to be informed will all the new practices, standards, and technologies that are relevant to the work environment. Then such kind of unethical behavior and the situations can be handled without any worries (Ritzhaupt et al., 2013). When a fault is pointed out they would be expecting me to provide them with special skills and also the advice, and for doing so it is good to be updated with the knowledge. Also, encouragement should be provided to staff and even colleagues so that they also do the same (Roztocki & Weistroffer, 2015). We need to take action in such a way that it makes sure you’re hard-won knowledge and experience. It will also allow individuals in improving their effectiveness in their current work along with becoming keen on taking up the additional responsibilities of not allowing such kind of faults to occur again (Tong, Tak & Wong, 2015).

As a result, in such circumstances of effectively managing the situation and before taking it to the supervisor it is advised to collect the facts and resolve the issue with all the clear details of the current situation (Wallis, 2015). The need for ethical deliberation has to be understood so that it improves confidence in the ICT industry (Button, Harrington & Belan, 2014). It indicates that members of the society are still maintaining professional standards which will be improved and also enhance the image of the organization, particularly in the workplace (Vaishnavi & Kuechler, 2015).

Ethics and Professionalism in computing

Portfolio-4

Part-A

Interpersonal skills can be defined as the qualities which will be bringing out the best in the people you are working with within the firm. When you are working in a group, these skills are considered to be highly important. So here is the instance which describes the interpersonal skills that are used by me along with listening and verbal communication effectively. During the interview as a customer representative, I was able to present the scenario of dealing with the customer queries with excellent verbal communication by exhibiting listening skills which are aimed at having an understanding of the concerns of the customer completely. My interpersonal skills were shown in the situation of handling an impatient customer calmly and patiently.

1. How did you use reading skills to effectively develop an academic document? Provide an example

Whether, it can be trade journals, business books, ebooks, or project documents most of us as a part of our job will be reading regularly for developing our knowledge and skills. By doing so, we develop our skills in reading and can use them effectively in developing an academic document. As it goes on the process will be becoming much more challenging where we get introduced to the new vocabulary and complex structure of the sentence which will be useful in framing a professional document.

2. Provide an example of using your teamwork skills during your presentation.

During the annual work, presentation of our human resource team in the firm I took the lead of explaining the budget plan for the current academic year as a part of the team. I have made a list of the particular ways in which the previous and the present positions have given me the experience of working as a team member. For creating a seamless workflow in our presentation I have used the teamwork skills such as motivating the employees, inspiring them, and supporting them effectively.

Within the ICT domain, our firm has developed a new software computer technology for manipulating, storing, gathering, and communicating data. So, one of our collaborators has asked for some personalized information without the knowledge of the management. But here I have thought that ethical behaviors will play an important role so as per the legal, social, and privacy aspects the information that could be spread and revolutionized has been shared with them. I found these aspects are important because they might lead to an ethical dilemma and ruin the reputation of the company.

Relationships with and are considered to be very powerful. The foundation for a change would be our one-to-one connections with each other. Cultural diversity will be developed by building relationships with individuals from various cultures often from numerous different cultures would be the key to building up diversified communities. These are highly powerful enough in achieving important goals. The workplace is the best place where I have learned to interact and work with people from different cultures.

Roles Responsibilities and Boundaries of a Teacher

3. Describe how you learned to evaluate ICT technologies to improve organizational processes

Clear ICT technologies will be developed by organizations which will help improve their processes. Here I would evaluate these technologies based on the following criteria for enhancing the processes. By communicating with customers, other related partners, and each other’s, by preparing and communicating the files and documents, and by conducting a wide range of online transactions the processes can be improved.

For improving the delivery of services to customers in government organizations the ICT technologies such as creating eCommerce site facilities or introducing online services would be the most convenient and effective method.

4. Describe two examples of communication and collaboration technologies

The two trends that are related to communication and collaboration technologies are developing new beginnings of human and computer interfaces. The first is the evolution of theories of interpersonal collaboration and communication such as multiple providers being interconnected in healthcare systems. The second is in support of communication and collaboration, increased use of computer systems is seen. For instance, researchers who are dispersed can share the articles, results, and references.

Part-B

The two things that I liked about this ICT are that it has provided me with enough knowledge and a better understanding of the ethical behavior, legal, social, and privacy aspects. The other thing is that it has exemplified the usage of all these criteria and gave a good insight into workplace cultural diversity and teamwork. The emerging technologies have given the strategies of communication and collaboration technologies for improving organizational processes.

Writing about the improvement of the school and the effectiveness of the school has inclined me in concentrating more on the aspects of assessing and increasing the standards of the school. ICT is found to be one of the features in improving the school and the performance of the student (Wallis, 2015). Also, business efficiency can be improved by developing effective communication solutions.

HAT203 Hospitality and Tourism Management

References

Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.

Button, D., Harrington, A., & Belan, I. (2014). E-learning & information communication technology (ICT) in nursing education: A review of the literature. Nurse Education Today, 34(10), 1311-1323.

Holtgrewe, U. (2014). New technologies: the future and the present of work in information and communication technology. New technology, work and employment, 29(1), 9-24.

Jones, P., Simmons, G., Packham, G., Beynon-Davies, P., & Pickernell, D. (2014). An exploration of the attitudes and strategic responses of sole-proprietor micro-enterprises in adopting information and communication technology. International Small Business Journal, 32(3), 285-306.

Llorens, A., Berbegal-Mirabent, J., & Llinàs-Audet, X. (2017). Aligning professional skills and active learning methods: an application for information and communications technology engineering. European Journal of Engineering Education, 42(4), 382-395.

Ritzhaupt, A. D., Liu, F., Dawson, K., & Barron, A. E. (2013). Differences in student information and communication technology literacy based on socio-economic status, ethnicity, and gender: Evidence of a digital divide in Florida schools. Journal of Research on Technology in Education, 45(4), 291-307.

Roztocki, N., & Weistroffer, H. R. (2015). Information and communication technology in transition economies: an assessment of research trends. Information Technology for Development, 21(3), 330-364.

Tong, C., Tak, W. I. W., & Wong, A. (2015). The Impact of knowledge sharing on the relationship between organizational culture and Job Satisfaction: The Perception of information communication and Technology (ICT) Practitioners in Hong Kong. International Journal of Human Resource Studies, 5(1), 19.

Vaishnavi, V. K., & Kuechler, W. (2015). Design science research methods and patterns: innovating information and communication technology. CRC Press.

Wallis, A. L. (2015). Examining the impact of information communication technology on social skills and total likability. The University of Northern Colorado.