06-11 June 2016
The learners are required to follow the strict deadline set by the College for submissions of assignments in accordance with the BTEC level 4 – 7 submission guidelines and College policy on submissions. They should also refer to Merit and Distinction criteria that require evidence of meeting agreed timelines and ability to plan and organise time effectively without which the learner may not expect to receive a higher grade.
In class feedback will be available from draft submissions on a task by task basis as a formative assessment as well as summative feedback in the form of initial submission.
Final feedback will be available within 2 weeks of the assignment submission date.
Assignment Context and the Scenario
This assignment consists of three tasks aimed at helping the learner understand the nature and structure of the resort operations as well as understanding the importance of quality systems and their impacts along with issues of managing incidents in resorts
For this assignment, consider yourself as a trained travel and tourism executive with several years of experience working as a resort-tour operator coordinator. You have been assigned to prepare and present a written report to the company management of your chosen organisation which is engaged in the packaging and selling of holidays to the tropical islands such as Jamaica and Sri Lanka etc. The management is very much interested in evaluating the current quality systems in the resorts and the management practices related to incidents.
Although the tasks in this assignment are all based on the scenario provided above you need to support your discussion with relevant theories and concepts.
Choose a medium to large travel and tourism organisation with tour operations in the UK. .
Research the resort management practices in the Caribbean or Indian Ocean resorts and provide a one-page summary of your chosen organisation as an introduction.
Avoid using cut and paste materials when writing and completing assignment.
Recommended word limit is 3000, excluding the introduction and appendices, if any.
LO 1: Task 1
A. Using a couples of resorts you have chosen to focus from your company portfolio, investigate and analyse the various functions of resort operations, including the coordination and handling of various tour operators and customer service function as well as managing the legal and health and safety issues. P 1.1
B. Analyse how the resort managements structure and organise the various types of tour operators and their guest-related and activities, including specialist programmes such as diving and seasonally varied events such as winter sports. P 1.2
LO 2: Task 2
A. Examine the importance of an effective quality system in resort operations and discuss how the chosen resorts apply and monitor quality procedures in managing conflicts and the legal issues. P 2.1
B. Analyse how implementing an effective quality system by your organisation (tour operator) has produced results in positive impacts on the operation of the resort (P2.1).
LO 3: Task 3
A. Analyse a range of incidents that could affect the health and safety of customers and staffs in a resort environment as well as in transit and evaluate the procedures to be implemented by a tour operator to deal with the situation. P 3.1 and P 3.2
B. Discuss how the procedures to be implemented in dealing with incidents comply with relevant UK/European laws and the guidelines of trade association P 3.3