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Introduction The decision tree algorithm makes use of the general idea of Decision Trees. A Decision tree graphically represents all possible answers to a decision. They are used to extract knowledge by exploring different scenarios as a result of making certain sequential decisions. The tree has a set of nodes (objects containing data). There is […]

Blog: Customer experience in a Café

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This is a blog that describes the experience of a customer regarding the failure of service and how the restaurant staff has responded to it. The service system, the policy to respond to customer requests and management of the service failures are discussed in the blog. It was a thanksgiving day in the US, i.e. […]