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August 21, 2017

Unit 4: Wider Professional Practice and Development in Education and Training

August 22, 2017

Unit 1 Communicating in Health and Social Care Organisations

Unit 1 Communicating in Health and Social Care Organisations

HND Health and Social Care (Edexcel Level 5 Diploma)

Unit No. And Title

Unit 1

Communicating in Health and Social Care Organisations

Semester

QCF Level

Word count

Task 1-1000 words: Task 2-1500 words

Assessment Title:

Assignment 1: Reflective Report and witness Testimony

Assignment 2 Essay

Student Name:

Learning Outcomes

Assessment Criteria

Task in which the LO and criteria are to be assessed

LO1

Be able to explore how communication skills are used in health and social care

1.1 apply relevant theories of communication to health and social care contexts

1.2 use communication skills in a health and social care context

1.3 review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings

1.4 analyse the use of strategies to support users of health and social care services with specific communication needs

Task 2: Essay

LO2

Understand how various factors influence the communication process in health and social care

2.1 explain how the communication process is influenced by values and cultural factors

2.2 explain how legislation, charters and codes of practice impact on the communication process in health and social care

2.3 analyse the effectiveness of organisational systems and policies in promoting good practice in communication

2.4 suggest ways of improving the communication process in a health and social care setting

Task 2: Essay

LO3

Be able to explore the use of information and communication technology (ICT) in health and social care

3.1 access and use standard ICT software packages to support work in health and social care

3.2 analyse the benefits of using ICT in health and social care for users of services, care workers and care organisations

3.3 analyse how legal considerations in the use of ICT impact on health and social care

Task 1: Report and self evaluation

Please refer to the assessment and feedback grid for the merit and distinction criteria to be assessed in this assignment.

You are required to submit your work via Turnitin, a receipt will be issued to your email.assessment and feedback grid for the merit and distinction criteria to be assessed in this assignment.

Assignments must be uploaded using Turnitin by 12.00 on the date of hand-in.

By submitting your work via Turnitin you are certifying that the work you are presenting has been completed by yourself.

Description of unit aims and learning objectives

The aim of this unit is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery. You will investigate the communication processes in health and social care settings, exploring how communication skills are used in health and social care and developing an understanding of how various factors influence the communication process within a health and social care context. You will explore the use of information and communication technology (ICT) in health and social care, and examine the legal frameworks involved.

Assessment 1

Word count: 1000 words (plus or minus 10%)

LO3 be able to explore the use of information and communication technology (ICT) in health and social care.

Title: “ICT is an essential tool for any health and social care institution.” To what extent do you agree with this statement? Write a report exploring the use and benefits of information and communication technology (ICT) at your placement within a health and social care organisation.

As part of this assignment, you should also complete an ICT Self-Assessment form, identifying how you currently use and access ICT in the workplace. This should be signed by your manager. See Moodle

This assignment addresses all aspects of Learning Objective 3. Your assignment should address each of the following criteria as outlined above: 3.1, 3.2 and 3.3.

Guidance for completion of the report:

Research the types of ICT software and hardware that support work in health and social care, what these types of software are and how they are used by service users and service providers
Analyse and evaluate the benefits of using ICT in health and social care for service users
Analyse and evaluate the benefits of using ICT in health and social care for service providers and organisations
Consider the legal issues associated with using ICT in health and social care, such as data protection, confidentiality and health and safety issues
Discuss the potential issues surrounding the use of ICT in health and social care
Remember to refer to a range of academic sources in your report

Assessment 2.

Word count: 1500 words (plus or minus 10%)

LO1 Be able to explore how communication skills are used in health and social care.

LO2 Understand how various factors influence the communication process in health and social care.

Essay: Effective communication is vital to the operation of any health and social care organisation. Drawing on your own experience within a health and social care organisation, write an essay discussing the use of communication skills in a health and social care context, exploring the various factors that can influence the communication process and the ways in which the communication needs of service users can be met.

As part of this assignment, you should be able to demonstrate that you can use communication skills in a health and social care context. You may wish to draw on evidence submitted as part of your portfolio for Unit 4.

This assignment addresses all aspects of Learning Objectives 1 and 2. Your assignment should address each of the following criteria as outlined above: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3 and 2.4.

Guidance for completion of the essay:

Read through the guide on essay writing on moodle before submitting your essay!

Discuss your own use of:
communication skills within health and social care organisations
apply at least two theories of communication and show how this relates to the concepts you are discussing
Review methods of dealing with inappropriate interpersonal communication that may occur between a range of individuals.
Analyse the strategies used to help service users with specific communication needs.
Explain how the communication process is influenced by various values and cultural factors (for example: race, ethnicity, gender, religion, social/economic background)
Discuss how legislation and codes of practice impact on the communication process, for instance relating to discrimination and equal opportunities.
Analyse how good practice is promoted within health and social care organisations, including the effectiveness of these good practice policies and suggestions for improvements – drawing on your own experiences
Identify potential solutions that may aid in improving the communication process within your own placement in a health and social care organisation
Remember to refer to a range of academic sources and reference these appropriately in your essay
Harvard referencing should be used throughout

Merit Descriptors – In order to achieve a merit grade for this assessment you must:
Descriptors	Contextualised Criteria	Feedback
M1 Identify and apply strategies to find appropriate solutions.	You should explore a range of complex problems concerning the use of ICT in Health and Social Care, addressing benefits and drawbacks. Potential solutions have been presented. (Task 1)
M2 Relevant theories and techniques have been applied.	You should draw on relevant academic theories to support your arguments, demonstrating your understanding of key theories within the context of health and social care. (Task 2)
M3 Present and communicate appropriate findings	Your research should be presented in a logical, clear structure, demonstrating the range of ideas and theories you have researched. In-text citations following the Harvard system should be used throughout. Few spelling/grammar errors. (Task 2)

Distinction Descriptors – In order to achieve a distinction grade for this assessment you must:
Descriptors	Contextualised Criteria	Feedback
D1 Use critical reflection to evaluate own work and justify valid conclusions.	You should critically evaluate your arguments and justify your conclusions based on an analysis of the research you have undertaken. Alternative points of view have been considered. (Task 2)
D2 Take responsibility for managing and organising activities.	You should demonstrate independent research by referring to a range of academic sources outside of those mentioned / provided by your tutor, including academic journals. (Task 2)
D3 Demonstrate convergent/lateral/creative thinking.	Your conclusions should demonstrate creative ideas that consider the role that new technologies may play in the future of health and social care organisations, and how this could address existing problems you have identified. (Task 1)