Programme: HND BTEC HEALTH AND SOCIAL CARE

Unit Number and Title: Unit 27 – Managing Quality in Health and Social Care

Assignment Title Assessment

Task – 1

LO 1: “Quality is important” (Understand differing perspectives of quality in relation to health and social care services)

Task – 2

LO2: Understand strategies for achieving quality in health and social care services

LO 4: Understand methodologies for evaluating health and social care service quality

Task – 3

LO3: Be able to evaluate systems, policies and procedures in health and social care services

Specification of Assessment

Unit 1 Communicating in Health and Social Care Organisations

Task 1 (AC 1.1 1.2, and 1.3): Make a Booklet for the Seminar

“Quality is important”

Purpose of this assignment

Quality is an essential component of health and social care services and a concept with many different interpretations and perspectives. It is important to both users of health and social care services and external stakeholders. In this unit, you will have gained knowledge of these differing perspectives and consider ways in which health and care service quality may be improved.

Improvement of service quality requires both the empowerment and involvement of users of services, as well as addressing the requirements of external regulatory bodies. You will have explored the requirements of external regulators and contrasted them with the expectations of those who use services. You will also have gained knowledge of some of the methods that can be used to assess different quality perspectives, and developed the ability to evaluate these methods against service objectives.

The aim of this assignment is to determine whether you have developed an understanding of different perspectives on health and social care service quality and how it is evaluated in order to empower and involve users of services.

Public Health

Task 2 (AC 2.1, 2.2 and 2.3): Consultancy Report

Task 2 – A Consultancy Report on understanding strategies for achieving quality in health and social care services (LO2 AC 2.1,2.2,2.3 LO4 AC 4.1,4.2 and M2 & D2)

This task follows on from Task 1. The manager now asks you to write a Consultancy report that will be used as the basis for a plan to correct the deficiencies found. The questions are general but you are to use examples from the report in order to illustrate your points. The report should include:

1. An explanation of the standards that exist in health and social care for measuring quality (AC 2.1)
2. An evaluation of different approaches to implementing quality systems (AC 2.2)
3. An analysis of potential barriers to delivery of quality health and social care services (AC 2.3)
4. An evaluation of the methods for evaluating health and social care service quality with regard to external and internal perspectives (AC 4.1)
5. A discussion of the impact that involving users of services in the evaluation process has on service quality (AC 4.2)

To gain M2, you need to support your reports with a range of appropriate sources and cite this correctly using the Harvard Referencing system

To achieve D2 you need to show that you have drawn together all the aspects of the reports to show how they relate to each other.

Unit 2: Principles of Health and Social Care Practice

Task 3 (AC 3.1, 3.2 and 3.3): Continuation from task 2

Task 3 Consultancy Report Part 2 (LO3 AC 3.1,3.2,3.3 – M3 & D3)

In your second part of the consultancy report you need to address the following evaluating the organisation’s systems, policies and procedures. In the report, you are to:

1. Evaluate the effectiveness of systems, policies and procedures used in the organisation in achieving quality in the service(s) offered (3.1)
2. Analyse other factors that influence the achievement of quality in the organisation (3.2)
3. Suggest ways in which the health and social care service could improve its quality (3.3)

To gain M2, you need to support your reports with a range of appropriate sources and cite this correctly using the Harvard Referencing system

To gain M3 your reports need to follow a recognised report format

To achieve D3 your reports will show evidence of how you have developed your ideas and made sound decisions in your analysis and evaluation to improve the quality of service delivery in Health and Social Care.