The company is responsible for delivering the product in a timely manner and in accordance with the customer’s requirements as indicated in the order. If the company fails to meet its commitments, the customer is entitled to a partial or full reimbursement according to our policy.
Our policy allows you to request a reimbursement if our service does not fulfill its obligations to you. As we provide legitimate academic assistance, we aim for your complete satisfaction. Our satisfaction rate is high, with over 95% of our customers returning for additional orders. However, we understand that sometimes things can go wrong. In such cases, you can refer to our refund policy. Please note that full refunds are only available under certain circumstances.
No Delivery / Partial Delivery / Cancellation by Customer
No Tutor Assigned Yet: While rare, this situation may occasionally occur. If no tutor is assigned to your order, you are entitled to a 100% refund. In such cases, you will be notified as soon as possible.
Tutor Confirmed, Less Than Half of the Deadline Passed: If you decide to cancel the order after a tutor has been confirmed and less than half of the deadline has passed, the refund amount will vary from 100% to 75%. This range accounts for the efforts of the company and the tutor in attempting to provide you with the purchased product and services.
Tutor Confirmed, More Than Half of the Deadline Passed: If you choose to cancel the order after a tutor has been confirmed and more than half of the deadline has passed, the refund amount will range from 50% to 0%. This range reflects the significant effort made by the tutor and the company to fulfill your order request.
Late Delivery: In the rare event of a late delivery due to a tutor’s illness or other emergencies, you have the right to request a refund only if you the work submitted by the tutor is not sent to you. If the work has been sent, you are ineligible for a refund as it is considered used.
On-Time Delivery: We guarantee on-time delivery for all orders. However, delays may occur if the necessary materials are sent late by the customer. In such cases, no refund can be granted. Therefore, it is ideal to provide all relevant information and additional sources required for the task at the time of placing the order.
Work Not As Described
Customized Work: The company provides customized work specifically tailored to the customer’s requirements. The initial piece of work provided is a draft, meant for further development based on the customer’s feedback.
Disputed Claims: If the customer is dissatisfied with the quality or specifications of the work and prefers a refund, the company will address these concerns and rectify any issues. The customer can request corrections within 14 days from the initial submission date for regular orders and 30 days for orders exceeding 30 pages. If the customer remains unsatisfied, they have the right to request a refund by providing relevant evidence or documentary proof within 7 days of receiving the work. The refund claim will be approved or denied based on the investigation’s outcome, which relies on the facts of the case and the documentary evidence provided by the customer.
Plagiarized Content: If the customer claims that the work is plagiarized, they must provide a third-party verifiable report within 72 hours of receiving the work. If the claim is substantiated, the customer will receive a full refund.
Duplicate Order/Transaction
Accidental Duplicate Order: If you accidentally place a duplicate order, please contact the company within 24 hours of payment to request a refund. If the order is confirmed to be a duplicate and was placed unintentionally, a 100% refund will be issued.
Accidental Duplicate Transaction: If an extra or duplicate payment is processed for an order that has already been paid for, a 100% refund will be issued upon filing a request.
You Are Not Entitled to a Refund If:
Receiving Lower Grades: Please note that we do not guarantee specific grades. The papers we provide are tailored as draft samples or reference points and are not ready for submission as your own work.
Change of Deadline: If there is a change in the deadline, the previously stated refunds for delays and any recalculations of the price do not apply, as the end dates are different.
Editing, Proofreading, Formatting Orders: When placing an order for these services, understand that the content is originally written by you and may contain contextual errors. Editing and formatting services only address finer corrections and feedback related to spelling, formatting, subject matter, flow, grammar, and similar features, without materially altering the original draft.
Documentary Proof and Process: Refunds are not granted if the customer does not adhere to the guidelines and timelines laid out in Section 5 for filing claims, complaints, or refund requests.
### Response/Refund Processing Timelines and Process
Given the subjective nature of our work, a customer’s opinion on quality and delivery may differ from that of the tutor. To be eligible for a refund, customers must file claims, complaints, or refund requests according to the following guidelines:
– Allow a minimum of 7 working days for evaluating and communicating the decision on the request.
– All claims, complaints, or refund requests must be filed through the website or by responding to the Email with your Order Number, including the required documentary proof, and must comply with all terms and conditions outlined in this policy and the terms of use.
– Allow a minimum of 7 working days for processing the refund after the decision has been communicated by the company.
