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This is a blog that describes the experience of a customer regarding the failure of service and how the restaurant staff has responded to it. The service system, the policy to respond to customer requests and management of the service failures are discussed in the blog. It was a thanksgiving day in the US, i.e. […]
Being successful in the national market alone is not enough for an aspiring company. Globalization has presented enormous opportunities to grow the business in most parts of the world and businesses must utilize it to build wealth. Also, in order to sustain the competitive advantage and explore the possibilities of establishing a presence in multiple […]